20cuts is a service operated by Idyllic Labs, Inc.. These terms cover both halves of what we do: the free set of candidate videos we send you, and the finished video you can buy from that set. When you submit a product URL, request a candidate set, or pay for a video, you agree to them.
The free candidate set
When you give us a product URL and an email, we generate around twenty short videos of your product, each fifteen to thirty seconds long, and send you a private link to watch them. The set is free, and asking for it commits you to nothing. The videos are watermarked and meant for evaluation, not for publishing or commercial use, so you can see the work on your own product before any money moves.
We may decline to build a set when the product falls outside what our pipeline handles, such as physical goods, 3D or character animation, or anything we can’t ground in a real software product, and we will tell you when we do. The link expires on its own: an unopened set expires after fourteen days, and an opened but unpurchased set expires after thirty. Nothing about the free set obligates you to buy.
The finished video
Paying buys the finished, unwatermarked production of the one candidate you pick. What you receive depends on the tier you choose, and the details that govern your order are the ones shown on the pricing page when you pay: length, style, voice, revision rounds, deliverables, and turnaround. As a summary of what those tiers include today:
- Launch, $1,500. A sixty-to-ninety-second video in our house style, one revision round, delivered as 4K and 1080p MP4 with captions and a thumbnail. First cut in about five business days.
- Pro, $2,750. Up to two and a half minutes, matched to your brand, two revision rounds, plus vertical and square cutdowns and video metadata. First cut in about five business days.
- Flagship, $3,500. Up to three minutes, matched to your brand, three revision rounds, a priority first cut within seventy-two hours, and the editable project files plus re-voicing for a period after delivery.
Payment is due in full when you order, through Stripe. Because every tier sits at or below $3,500, we don’t split payments into deposits and balances.
Revisions and change orders
Each tier includes a set number of revision rounds. A revision adjusts the video you were already shown: it changes wording, pacing, or color, or swaps one asset for another. Work that goes past adjusting that video is a change order rather than a revision, and the line between them is what the change touches:
- Included in a revision round. Wording, pacing, color grading, and asset swaps inside the direction you picked.
- Quoted as a change order. A new scene, a new feature to show, or a different core message than the one you picked.
We quote a change order before starting it, so nothing beyond your included rounds ever runs up a bill without your agreement. Extra revision rounds are available at the rate shown on the pricing page.
The money-back guarantee
Every tier carries a full money-back guarantee: if you don’t love the finished video, you get all of your money back, no questions asked. Here is how it works in practice.
- What triggers it. Your own dissatisfaction is enough. You don’t have to prove a defect or argue a case; telling us you’re not happy with the finished video is the whole requirement.
- When you can claim. The window runs from the day we deliver your first cut through five business days after we deliver the final video. A claim made during any revision round counts too, since that is where dissatisfaction usually surfaces.
- How the refund is issued. We refund the full amount you paid to your original payment method through Stripe, and we start the refund within five business days of your claim. Stripe’s own processing time then applies before it lands.
- What happens to the video. A refunded video is not licensed to you. The commercial license attaches only to videos you have paid for and kept, so taking the refund means you don’t keep the right to use the video.
What you own
The finished video you pay for is yours to use commercially, worldwide, for as long as you like, including the licensed music inside it. We keep our own tools, our animation library, and the candidates you didn’t pick. The editable project files transfer only on the Flagship tier or with the source-files add-on. The full grant, stated plainly, is on the license page, which governs exactly what you own and what we retain.
Your materials and how you may use us
When you submit a product, you are telling us that you hold the rights to the brand, footage, screenshots, and claims you hand over, and you are allowing us to use them to make your video. You agree not to use 20cuts to produce anything unlawful, infringing, or deliberately deceptive, including a video that misrepresents what a product does, impersonates someone, or is built to defraud. We can refuse or stop a job that crosses those lines.
Samples we make on our own
Part of how we show our work is by animating products we haven’t been hired for, using material the company has already published, and sending or posting the result as a sample. A sample like that is our own spec work. It is not a commissioned piece, it does not mean the company hired us or endorsed us, and we never present it as official or approved. If you represent that company and you would rather the sample not exist, tell us and we will take it down.
Warranty and liability
We put real craft into every video, and the money-back guarantee above is how we stand behind it; that guarantee is your primary remedy if the work isn’t right. Beyond it, the service and everything we deliver are provided as they are, without other warranties, whether stated or implied. We don’t promise a video will produce any particular business result, such as views, signups, or sales, because those depend on far more than the video. To the fullest extent the law allows, the total liability of Idyllic Labs, Inc. for anything arising out of your use of the service is limited to the amount you paid us for the video in question, and we are not liable for indirect, incidental, or consequential losses.
Governing law
These terms are governed by the laws of the U.S. state where Idyllic Labs, Inc. is organized, and disputes will be resolved in the courts serving that location. We are confirming the state and venue with counsel before treating this clause as final.
Changes and contact
When these terms change, the updated version replaces this one here with a new date at the top, and using the service after that means the new terms apply. Reach us at hello@20cuts.com for anything about these terms, a refund, a sample takedown, or your data.